Aussies Bring Luxury to Online Shopping

The luxury service concept needs no introduction. It serves a defined market and functions with an exacting set of rules: luxury hotel concierges, business class stewards on airplanes or high-end store salespeople are specifically trained to anticipate their clients¹ needs and to provide the best service imaginable. However, when the same client moves online to shop, a common complaint is the glaring lack of efficient, friendly service.
 
Cross-border e-commerce has largely been focused on providing affordability, since the vast majority of global shoppers are Americans and Europeans looking for bargains in other countries, mostly notably China. However, there is also the under-served mass of global cross-border shoppers: busy working professionals worldwide that simply desire access to the latest items from America.
 
Big Apple Buddy, a New York-based global shopping concierge, is a newcomer in cross-border shopping, operating with top-notch client service in mind. The company provides access to latest tech gadgets and fashion brands, first released in the U.S. Contrary to the popular cross-border shopping route that goes from China to the U.S. and Europe and focuses on affordability, Big Apple Buddy¹s trading route goes from the U.S. to 190+ countries worldwide, and delivers accessibility.
 
When a hot new tech item is released in America, there are many potential buyers around the world that do not mind paying extra for early delivery of the gadget rather than waiting for its release in their own country. The Apple Watch, for example, was only released in 9 countries when it first hit the market on April 2015, leaving many desiring to try it in such wealthy markets as the UAE, Switzerland, Norway, Belgium, Israel, Denmark and many others. There are other tech gadgets, such as the Huawei Watch, Amazon Echo, Hello Sense Sleep Tracker, Thync Mood Changing Wearable that are only available in the U.S. at the moment but are highly sought after by 30-40 year old professional men worldwide ­ the main target audience of Big Apple Buddy.
 
There are certainly ways to acquire that desired item in any country, for example, through the popular eBay marketplace. However, common complaints often include non-existent after-sales service, a limit to the countries that sellers can ship to and counterfeit merchandise. When a busy executive needs to receive that latest tech product, they would prefer the service to be authentic, smooth and efficient.
 
Big Apple Buddy is here to meet those needs. The company provides a completely personalized and seamless shopping experience by handling the entire process for the client. They will source the item for the best price, check and repackage the goods upon arrival at their facility, prepare all necessary customs documentation and have the parcel safely shipped to the client in as little as 2-4 business days.
 
The success of Big Apple Buddy is largely driven by the commitment of the founder, former lawyer from Australia, Phillis Chan, to deliver high quality service, honed in the course of her corporate law career in Melbourne with demanding clients and grueling deadlines. ³My background is service oriented, which means that a client always come first. I will negotiate the best price for the gadget that my client wants directly with the store, supervise every step of product delivery and answer emails around the clock,² explains the founder of Big Apple Buddy.
 
Cross-border shopping accounts for $300 billion in sales in 2015 and is expected to reach $1 trillion by 2020. While the majority of global shoppers will still look for more affordable bargains online, the part of the market that expects high-level service and accessibility to newest items will continue to grow as well.
 
For more information, please visit www.bigapplebuddy.com.